Just wanted to let everyone know that this is one company is that walks their talk. I dropped my GBCA tumbler (probably for the 10th time) a few weeks ago and it cracked on the top with the inner and outer layers coming completely apart.
Jumped on their website, downloaded a form, stuck the broken tumbler and form in an envelope and mailed it back to them in Florida. Low and behold when I got home last night there was a little box containing a new GBCA tumbler - they had salvaged the burgee from the old one and put it in a new one. My only cost was a pittance for USPS to mail it to them.
Shameless plug - don't forget to buy yourself a GBCA tumbler - you are only out of money if you lose it!